How do I find an event?
Choose the event organizer on our home page, or follow its ticket link. Already selected tickets? Use Find My Cart to return to that organization’s checkout.
Answers for finding, buying, and using your tickets.
Find answers about tickets, orders, checkout, and attending an event.
Tickets and your account
Find an event, return to your cart, or locate tickets you’ve purchased.
Where can I find my tickets?
Check the email address used at checkout. For orders linked to your account, sign in to your Carbon Ticket dashboard and open Order History.
What if my ticket email is missing?
Check spam or junk mail first. Still missing? Contact Carbon Ticket with the event name and checkout email, plus your order number if you have it.
Do I need to print my ticket?
No. Show your ticket on your phone or bring a printed copy. Have the code ready to scan, and keep it private.
Buying and attending
How does reserved seating work?
Choose your seat on the seating chart before checkout. Check the event date and seat selection carefully—your ticket is for that seat.
What does General Admission mean?
Your ticket provides admission without an assigned seat. Check the event details for seating or standing arrangements and arrival instructions.
What if I have a payment problem?
Check your payment details before trying again. If you see a charge but no order confirmation, don’t pay again—contact Carbon Ticket with the event name, purchase time, and amount.
What about refunds or event changes?
Refunds, cancellations, and schedule changes are handled by the event organizer. Check the event page and organizer messages for updates and policies, then contact the organizer with questions or requests.
What should I bring to check-in?
Have all your tickets ready to scan, plus any ID or other documents required by the event organizer.
Who should I contact?
Contact the event organizer about schedules, venue details, accessibility, refunds, or event policies. Contact Carbon Ticket for checkout problems, account access, missing orders, or trouble accessing tickets.
Your tickets. Your event tools.
Find an order or open your organization’s tools.
Find your tickets
Open your dashboard and use Order History to find purchases linked to your account.
Open my dashboard →Manage your event
Open your Carbon Ticket dashboard, then choose your organization’s Admin Dashboard.
Open my dashboard → Learn about selling tickets →Still need help?
Include the event name, checkout email, order number if available, and a brief description of the problem. Never send passwords or full payment-card details.
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